Have a Question?

Withdrawal Question

FXCM Micro seeks to make withdrawing from your trading account as simple and quick as possible. To have a seamless withdrawal experience, please take care to fully read through the steps outlined on this page.

Top Withdrawal Questions

For your convenience, we have listed the most frequent questions and answers that lead to withdrawal inquiries. For the timeliest resolution to your inquiry, please take a moment to review them to see if your inquiry falls into one of the following categories:

• How can I monitor my withdrawal's status? Following successful submission of your withdrawal request, an auto-reply email will be sent to the email address on file to acknowledge receipt of your request. You may run an account report at any time during the trading week to monitor recent deposits and withdrawals into and out of your account. To run a report from the FXCM Micro Trading Station click the report button or press the hotkey Shift+R, or alternatively visit www.myfxcm.com.
• How long does it take for a check to be issued and the postal service to deliver the check? Your check will be issued within three to five business days from the receipt of your request. We recommend account holders allow up to fifteen business days for delivery from the date of your request. Confirming the accuracy of your address on our records prior to submitting your withdrawal request will ensure prompt delivery.
• How long does it take for the bank wire to be sent and for banks to send and post the wire? Bank wires are sent within three business days from the receipt of your request. International bank wires may take between three to five business days to arrive at your bank. We recommend account holders allow up to ten business days from the date of your request. We suggest confirming the accuracy of your banking information on file prior to submitting your withdrawal request.
• Why are there withdrawal fees, and how can I get a free withdrawal? FXCM makes money through pip markups (which are really commissions) on the spreads we receive from multiple global banks. The more trading volume we receive the more money we make, thus, the more we are able to spend on client support features. Micro accounts do not generate the same level of volume that Standard accounts do, so we do charge a fee to cover the cost of processing withdrawals for Micro accounts. If you prefer free withdrawal options, faster withdrawals, or more withdrawal options, we suggest exploring the full service division of FXCM, where credit card and check withdrawals are free. Additionally, active traders also receive two free wire withdrawals each month.
• May I have my check made payable to someone else, or have my wire sent to someone else's account? FXCM Micro does not provide banking services. Due to regulatory and anti-money laundering rules, client funds must be sent back to your account.

Submitting a Withdrawal Question

In order for us to assist you with your withdrawal inquiry, kindly submit the form below.

Log-in Question

To log on to your trading account, simply follow these steps:

1. Download and install the trading station on the Trading Software page.
2. Load the trading station from the icon on your computer's desktop.
3. To log on, select "REAL" as the connection type in the log-in dialogue box.
4. Type your log-in information.
5. Type your password.
6. Click the log-in button.

This will then let you log on.

Receive a connectivity message?

• During the weekend maintenance cycle? The trading desk is open from Sunday 5:15 PM EST — Friday 4:00 PM EST. Starting Friday evenings through the end of weekend maintenance, clients may not be able to download or log on to the Trading Station. On most weekends, maintenance concludes by midnight Friday night.
• During the trading week? If a connectivity message appears when logging on during the trading week, we would suggest configuring the settings of your computer or ISP so that the FXCM Micro Trading Station may connect to us. We strongly suggest visiting the resources in the this page to promptly resolve it. The Java trading station can often bypass weak internet connections, and can be used as a substitute.

Want To Check Our System Status?

We aim to be very transparent about our real-time system status. Click here to view it at any time.

Receive "Incorrect Log in or Password"?

• Be sure to select the appropriate connection type. Real for your live trading account.
• Type the log-in information. Do not paste it. Make sure there are no spaces. Press delete / backspace several times as needed before typing the log-in information.
• Some accounts have a log in that is different from the account number. Please be sure to be typing the log-in information, and not the account number in the log-in field. Your log-in information and account number was provided in the registration email sent to you when your account was first opened.

Password Retrieval

Click here if you've forgotten the password for your trading account. It will be sent to your email address.

Demonstration Accounts

Demonstration accounts last thirty days and then expire. After thirty days, a demonstration may display "incorrect username or password" upon expiration. To create a new demonstration log in, simply click here.

Still Unable To Log in?

If your email address has changed or you have forgotten your real account log-in information, kindly submit the form below. If you are unable to access your real account with the steps above please provide the text of the message you receive and let us know the steps you have taken to address the message.

Trade Execution Question

The FXCM Micro trade audit committee would be happy to review the execution of any recent ticket on your trading account. As a firm, we want you to share the same level of confidence we have in our platform.

FXCM's clients place millions of trades each month, the overwhelming majority of which are executed appropriately. FXCM's clients place $365 billion worth of transactions each month.

The vast majority of the tickets involved in prior trade questions were executed exactly as they were requested. We want you to be fully comfortable with the risks in the market, so that you may manage them as you see is appropriate and is best for your trading style. For more information, please visit the trading execution risks page.

For your convenience, we have listed the most frequent misconceptions about the market and the trading platform that lead to trade questions. For the timeliest resolution to your question, please take a moment to review them to see if your question falls into one of the following categories.

Top Trade Audit Questions

• Looking at the incorrect side of the quote. Short trades exit the market with the buy price. Long trades exit the market with the sell price. To chart the buy or sell price, or both, go to the top left of the marketscope chart. The trade audit committee sees this type of inquiry come in as "The chart didn't trade to the price of my order." View video now.
• Weekend execution risk and prices updating. Subject to available liquidity, the trading desk is open from Sunday 5:15 PM EST — Friday 4:00 PM EST each week. Prior to the open, the prices update in preparation for the open. Orders executed over the weekend are timestamped on the open. If the market trades through the requested price of a stop over the weekend, the order becomes a market order on the open. View video now.
• Margin calls. To help prevent a negative account balance, margin calls occur only when the usable margin of the account goes to zero. Margin calls can occur on hedged trades, and can result in an ending balance with less than the underling margin requirement. View video now.
• Next best pricing. Stop orders are executed as market orders once the requested price is reached. "At Best" market orders also use next best pricing. To request price certainty, or to request a range of acceptable prices when opening or closing a trade, simply use the "Market Range" order. View video now.
• Wider spreads during inactive markets. The active market sessions are the London and New York sessions. During the overnight session, Asia session, bank holidays, and Sundays, the market is less active and the spreads in the market may be higher until volume returns to the market. View video now.
• Order definitions. Each order type is a very specific request. Limit orders for example are executed only at the requested price if the market trades through that price. Click here to view each order's definition and how they execute. View video now.

Systemic Technical Issue

If there is a systemic technical issue involving FXCM Micro's service, we will post it on our system status page on the trading community to update our clients in real time, along with the appropriate steps for the resolution.

Please take care to follow the steps on the system status page (if present) prior to submitting an inquiry during a systemic technical issue, so that the trade audit committee may review your inquiry promptly.

Submitting A Trade Audit

If you do not believe your trade falls into one of the above areas, is a result of an issue posted on our system status page, or would otherwise like a formal review of the trade, please provide us details regarding the trade by kindly submitting the form below.

Sales Question

Not sure what to do next? The Sales Desk is available to direct you to the appropriate resource. We understand even the most self-directed of traders value a helping hand from time to time. For this reason we have an experienced Sales Desk available to assist in your questions.

Top Sales Questions

For your convenience, we have listed the most frequent resources from prior sales questions. For the timeliest resolution to your question, please take a moment to review to see if your question falls into one of the following four resources:

• Trading community. Interact, learn, and socialize with thousands of other traders about your trades, the currency market, and other topics. Want to learn a new trading strategy or refine what you have now? Chances are someone's already asked the question you have in your mind — If not, then start a conversation for like-minded traders. Visit trading community now.
• Trading signals. View real time trading signals, exclusive market analysis, and expert commentary on our research site, DailyFX+. For a more structured approach, our educational courses offer access to learn from experienced instructors throughout the trading week. Access DailyFX+ now.
• Trading station resources. View the FXCM Micro Trading Station video walkthrough, educational videos, users' guide, or key features to learn the advanced features of the FXCM Micro Trading Station.
• Premium account options. FXCM Micro provides self-trading accounts for traders that like low spreads. FXCM's full service division has a universe of advanced account settings and service options.

Submitting a Sales Desk Question

In order for us to assist with your Sales Desk question, kindly submit the form below. We would be happy to direct you to the appropriate resource.

Performance-related Difficulties

The following are factors that could materially affect the performance of FXCM Micro Trading platform:

1. Number of price updates
2. Number of orders
3. Number of concurrently connected users

A peak in any and/ or all of the above could result in performance difficulties. Clients who experience difficulties with the system's performance are encouraged to immediately contact FXCM Micro Support by sending an e-mail to info@fxcmmicro.com.